At Carlos Camping, we want you to be satisfied with your purchase. Please review our return and refund policy below.

1. Return Eligibility

You may return items only if they meet the following conditions:

  • The item is defective, damaged, or incorrect upon delivery.

  • The return request is made within 7 days of receiving the order.

  • The item is unused, in its original packaging, and includes all accessories.

2. Items Not Eligible for Return

We do not accept returns for:

  • Items that are used, damaged by the customer, or missing parts.

  • Change of mind or preference.

  • Clearance or final sale items.

3. Return Process

To request a return:

  1. Email us at [email protected] within 7 days of receiving your order.

  2. Include your order details, photos of the product, and a description of the issue.

  3. Our team will review your request and provide return instructions if approved.

4. Refund Policy

  • Once we receive and inspect the returned item, we will process the refund.

  • Shipping fees are non-refundable unless the return is due to our error.

5. Contact Us

If you have any questions, please contact us at:

📧 Email: [email protected]

By purchasing from Carlos Camping, you agree to this Return and Refund Policy.